Contact Us
Reach Our Team
We genuinely read every message that comes through. Whether you've spotted an error, have a question about Canadian gambling regulations, or want to suggest a casino for review, we want to hear from you.
Contact Methods
| Department | Response Time | |
|---|---|---|
| General Enquiries | [email protected] | 24-48 hours |
| Editorial Corrections | [email protected] | 24 hours |
| Casino Review Requests | [email protected] | 5-7 business days |
| Partnership Enquiries | [email protected] | 3-5 business days |
What We Can Assist With
- Site Content Questions - Clarification on our reviews, ratings, or recommendations
- Factual Corrections - Bonus amounts change, licences get updated, casinos rebrand. If you spot outdated information, let us know.
- Canadian Gambling Regulations - General questions about provincial gambling laws (though we're not lawyers and can't provide legal advice)
- Casino Suggestions - Know a Canadian-friendly casino we haven't covered? Tell us about it.
- Technical Issues - Site bugs, broken links, display problems on your device
What Falls Outside Our Scope
We're a review and information site—not a casino operator or regulatory body. There are certain things we simply cannot help with:
- Casino Account Issues - Locked accounts, verification problems, bonus disputes. These must go directly to the casino's support team. We have no access to operator systems.
- Withdrawal Problems - Delayed payouts are frustrating, but we can't intervene with casino finance departments. Document everything and escalate through the casino's complaints procedure, then to their licensing authority if needed.
- Recovering Lost Funds - Gambling losses are permanent by design. We cannot help retrieve money lost on bets.
- Legal Disputes - If you're considering legal action against a casino, consult a lawyer. We're not qualified to advise on litigation.
For Casino Operators
Interested in being reviewed? Send details to [email protected] including:
- Casino name and URL
- Licensing jurisdiction and licence number
- Canadian banking options (especially Interac availability)
- Welcome bonus details for Canadian players
- Any Canadian-specific features or restrictions
Note: Submission does not guarantee a review, and reviews are editorially independent. We've declined to review casinos after discovering licensing issues during due diligence.
Response Expectations
Our team works Monday through Friday, primarily in Eastern Time. Messages received on weekends will be addressed the following business day. Complex enquiries requiring research may take longer than standard response times.
Page updated: October 2026